Terms of Service
nudgedhq.com | Effective 1 April 2026 | Governed by the laws of New Zealand
1. Introduction
These Terms of Service ("Terms") govern your access to and use of the Nudged platform, including the website at nudgedhq.com and all related services (collectively, the "Service"), operated by Nudged ("we", "us", or "our").
By creating an account or using the Service, you agree to be bound by these Terms. If you do not agree, do not use the Service.
These Terms are governed by the laws of New Zealand. Any disputes arising from these Terms will be subject to the exclusive jurisdiction of the New Zealand courts.
2. The Service
Nudged is a software-as-a-service platform that allows small business owners ("Users") to create automated invoice reminder emails to be sent to their clients. Nudged uses artificial intelligence to generate email templates in the User's voice and sends these emails on the User's behalf according to a configurable schedule.
What Nudged does:
- Generates personalised invoice reminder email templates using the Anthropic Claude AI
- Sends automated reminder emails to clients on behalf of Users
- Provides a dashboard to track outstanding invoices and reminder activity
- Optionally facilitates card payments via Stripe Connect on behalf of Users
What Nudged does not do:
- Nudged is not a debt collection service
- Nudged does not provide legal, financial, or accounting advice
- Nudged does not hold, process, or transfer client funds on behalf of Users. All payments processed via Stripe Connect flow directly between the client and the User's Stripe account.
- Nudged does not guarantee that reminders will result in payment
3. Account Registration
To use the Service, you must create an account by providing accurate and complete information including your name, business name, email address, and payment details. You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account.
You must be at least 18 years old and have the legal authority to enter into these Terms on behalf of your business. By creating an account you represent that you meet these requirements.
You must notify us immediately at hello@nudgedhq.com if you become aware of any unauthorised use of your account.
4. Jurisdiction and Applicable Law
These Terms are governed by the laws of New Zealand. However, we also operate in Australia and comply with applicable Australian consumer law requirements. Nothing in these Terms excludes any rights you may have under the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010 (Cth)) that cannot be excluded by contract.
For Australian users, our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.
5. Subscription and Payment
5.1 Pricing
Access to the Service requires a paid subscription at the rate of NZD $15.00 per month (or such other rate as we may publish from time to time with reasonable notice). All prices are in New Zealand dollars and are inclusive of GST where applicable.
5.2 Free Trial
New accounts receive a 14-day free trial period. You will not be charged until the trial period ends. You may cancel at any time during the trial period without charge.
5.3 Billing
Subscription billing is handled by Lemon Squeezy, our third-party payment processor. By subscribing, you authorise Lemon Squeezy to charge your nominated payment method on a recurring monthly basis. Lemon Squeezy's own terms and privacy policy apply to payment processing.
5.4 Cancellation
You may cancel your subscription at any time through the Billing section of your account settings. Cancellation takes effect at the end of the current billing period. We do not offer refunds for partial months.
5.5 Price Changes
We reserve the right to change our pricing with at least 30 days written notice by email. Your continued use of the Service after the price change takes effect constitutes acceptance of the new price.
6. Acceptable Use
You agree to use the Service only for lawful purposes and in accordance with these Terms. You must not:
- Use the Service to send unsolicited commercial communications (spam)
- Send reminder emails to individuals who have not had a genuine commercial relationship with your business
- Use the Service to harass, threaten, or intimidate any person
- Upload or transmit any content that is unlawful, defamatory, or fraudulent
- Attempt to gain unauthorised access to any part of the Service or its related systems
- Use the Service in any way that could damage, disable, or impair its operation
- Resell or sublicense access to the Service without our prior written consent
You are solely responsible for all emails sent through the Service on your behalf. You must ensure that your use of the Service complies with all applicable laws, including the Unsolicited Electronic Messages Act 2007 (New Zealand), the Spam Act 2003 (Australia), and any equivalent legislation in jurisdictions where your clients are located.
7. Your Data and Client Data
7.1 Your responsibility for client data
When you add client names and email addresses to the Service, you represent and warrant that:
- You have a genuine, pre-existing commercial relationship with each client
- You are legally entitled to send commercial electronic messages to each client
- You have complied with all applicable privacy and anti-spam laws in collecting and using client contact information
7.2 Data ownership
You retain ownership of all data you upload to the Service, including your business information, client details, and invoice data. We do not claim any ownership rights over your data.
7.3 Data on termination
Upon termination of your account, we will retain your data for 30 days to allow for any disputes or data recovery requests. After 30 days, your data will be permanently deleted from our systems.
8. AI-Generated Content
The Service uses the Anthropic Claude AI to generate invoice reminder email templates based on information you provide. You acknowledge that:
- AI-generated content may occasionally contain errors or produce unexpected results
- You are responsible for reviewing all AI-generated templates before activating them
- We do not warrant that AI-generated content will be accurate, appropriate, or effective for your specific circumstances
- Your tone and style inputs may be sent to Anthropic's API for processing. See our Privacy Policy for details.
9. Stripe Connect
If you choose to connect a Stripe account to enable Pay Now links in your reminder emails, you acknowledge that:
- The Stripe Connect feature is optional and the Service functions fully without it
- All payment transactions occur directly between you and your clients via your own Stripe account
- Nudged does not hold, process, or have access to any payment funds
- Stripe's own terms of service and privacy policy govern all payment processing
- You are responsible for all Stripe fees and for complying with Stripe's acceptable use policy
10. Intellectual Property
The Service, including its software, design, trademarks, and content (excluding your data), is owned by us and protected by New Zealand and international intellectual property laws. Nothing in these Terms grants you any rights in the Service other than the limited right to use it as described herein.
The email templates generated by the AI based on your inputs are yours to use. We do not claim intellectual property rights over the content of templates generated using your voice and style information.
11. Disclaimers and Limitation of Liability
11.1 Disclaimer of warranties
The Service is provided on an "as is" and "as available" basis without warranties of any kind, either express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement.
We do not warrant that the Service will be uninterrupted, error-free, or that emails sent through the Service will be delivered, opened, or acted upon by recipients.
11.2 Limitation of liability
To the maximum extent permitted by New Zealand law, our total liability to you for any claims arising from these Terms or your use of the Service shall not exceed the total subscription fees paid by you in the 3 months preceding the claim.
We shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of revenue, loss of clients, or loss of data, even if we have been advised of the possibility of such damages.
11.3 Consumer Guarantees Act
Nothing in these Terms limits any rights you may have under the Consumer Guarantees Act 1993 or the Fair Trading Act 1986 that cannot be excluded by contract.
12. Indemnification
You agree to indemnify and hold harmless Nudged, its officers, directors, employees, and agents from any claims, damages, losses, or expenses (including legal fees) arising from your use of the Service, your violation of these Terms, or your violation of any third-party rights including privacy rights.
13. Termination
We reserve the right to suspend or terminate your account at any time if we believe you have violated these Terms, with or without notice. You may terminate your account at any time through the account settings.
Upon termination, your right to use the Service ceases immediately and all scheduled reminders will be cancelled.
14. Changes to These Terms
We may update these Terms from time to time. We will notify you of material changes by email at least 14 days before they take effect. Your continued use of the Service after that date constitutes acceptance of the updated Terms.